257 High Street, Hounslow, Greater London, TW3 1EA, United Kingdom

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Privacy Policy

Learn how we protect your data and privacy across all our ePOS services and tools.

Introduction

Welcome to ePos Daddy. We are committed to safeguarding the privacy of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By accessing our website, using our software, or engaging with any of our services, you consent to the practices described in this policy.

We recognize the importance of privacy and data protection in today’s digital economy, especially for mobile phone retailers, computer shops, repair centers, and gadget stores using our ePOS platform. This policy is designed to be transparent, easy to understand, and legally compliant with relevant privacy laws.

Scope of This Policy

This Privacy Policy applies to all personal data collected by ePos Daddy in the context of:

Visiting our website (e.g., www.eposdaddy.com)
Registering for or using our cloud-based ePOS software and apps
Receiving support through live chat, email, or phone
Participating in surveys, promotions, or marketing campaigns
Applying for demos, trials, or partnerships with us

Information We Collect

Personal Information

We collect personal data you provide when signing up, contacting us, or using our services. This includes:

Full name
Business name
Email address
Phone number
Billing and shipping addresses
Payment method (e.g., card type, masked card numbers)
Login credentials (usernames, passwords)

Automatically Collected Information

When you access our website or platform, we may collect:

IP address and device identifiers
Browser type and version
Operating system and platform
Time zone setting and location
Website usage data, including pages viewed and session duration
Diagnostic and performance data from our software

Cookies and Similar Technologies

We use cookies and web beacons to personalize your experience, understand user behavior, and analyze traffic. For more information, please refer to our detailed Cookie Policy.

How We Use Your Information

ePos Daddy uses the data collected for the following purposes:

To provide and operate our services: including account setup, POS configurations, sales processing, inventory tracking, and customer management
To communicate with you: for onboarding, customer service, updates, billing, and troubleshooting
To improve our offerings: such as enhancing user experience, developing new features, and conducting quality assurance
To comply with legal obligations:including recordkeeping, financial compliance, and security requirements
To conduct marketing activities:only with your explicit consent, we may send newsletters, offers, or event invitations

Legal Basis for Processing

We process personal data based on the following lawful grounds:

Consent:When you voluntarily provide information (e.g., newsletter signup)
Contractual necessity: When processing is required to deliver our services
Legal obligations:When required to comply with tax, regulatory, or legal requirements
Legitimate interests:For fraud prevention, service improvement, or business development

Sharing and Disclosure of Your Information

We do not sell or rent your personal data. However, we may share your information under the following circumstances:

With Service Providers

We use third-party service providers for hosting, payment processing, analytics, email communication, and customer support. These providers only access data to perform tasks on our behalf and are contractually obligated to safeguard it.

For Legal Compliance

We may disclose personal data if legally required, such as in response to a subpoena, court order, or legal process, or to protect our rights and ensure user safety.

Business Transfers

n the event of a merger, acquisition, or asset sale, personal data may be transferred to a successor entity, subject to the same privacy commitments.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including for legal, regulatory, accounting, or reporting requirements.

Retention periods depend on the nature of the data and the reasons for processing. For example:

Account data is retained while your account is active and for a reasonable period afterward
Transaction data is retained for tax and audit purposes
Customer service records are typically retained for 12-24 months

Data Security

We implement a combination of administrative, physical, and technical safeguards to protect your data:

Encryption:Data in transit and at rest is encrypted using industry- standard protocols
Access Control:Only authorized personnel can access sensitive data
Monitoring:Continuous monitoring for vulnerabilities, intrusions, and anomalies
Backups:Regular data backups and disaster recovery procedures

Despite our efforts, no system is completely immune from security threats. We encourage users to choose strong passwords and enable multi-factor authentication when available.

Your Privacy Rights

Depending on your jurisdiction (e.g., UK GDPR, EU GDPR, CCPA), you may have specific rights:

Right to Access:Know what data we hold about you
Right to Rectification:Request corrections to inaccurate data
Right to Restriction:Limit how your data is processed
Right to Portability:Request transfer of data to another service provider
Right to Object:Opt out of marketing or profiling activities

To exercise any of these rights, please contact us at [Insert Email Address]. We may ask you to verify your identity before processing your request.

Cookies and Tracking Technologies

Cookies help us:

Keep you logged into your account
Understand how visitors navigate our site
Improve page loading times
Personalize content and offers

You can manage or disable cookies through your browser settings. However, some website features may not function properly without them. For more details, please see our Cookie Policy.

Third-Party Websites

Our website and dashboard may contain links to third-party platforms such as payment gateways, marketing tools, and analytics services. These external sites are governed by their own privacy policies. We encourage you to review them before sharing any personal data.

Children’s Privacy

Our services are designed for businesses and professionals. We do not knowingly collect or store data from anyone under the age of 13. If you believe a minor has submitted information, please contact us immediately.

International Data Transfers

As a cloud-based service, data may be stored and processed in countries other than your own. When transferring personal data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or data protection addendums.

Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in our practices or applicable laws. All updates will be posted on our website with the updated effective date. We recommend checking this page regularly for the latest information.

If significant changes are made, we may notify you by email or through your account dashboard.

If you have any questions or concerns regarding these Terms, please contact us at:

ePos Daddy c/o Fonalize UK LTD

Email: [email protected]

Phone: +44 7771 111 831

ePos Daddy is a product of Fonalize UK LTD, a company registered in England and Northern Ireland under Company Registration No. 11349144. System, Website & Workflows developed by syhtek software solutions on behalf of Fonalize UK LTD.

Disclaimer:This Privacy Policy is for informational purposes only and may not account for all legal obligations in your jurisdiction. For compliance purposes, consult a legal advisor familiar with data protection laws relevant to your business.

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Need Help or Have Questions?

Reach us anytime at [email protected], We are here to help with anything you need.

ePos Daddy is the all-in-one ePOS platform designed for mobile shops, gadget retailers, repair centers and wholesalers. We help you sell smarter, manage easier and grow confidently, with tools built specifically for tech focused businesses that want real results.